HireRight is a well-known background screening company that provides comprehensive background check services to help employers make informed hiring decisions. One of the unique features that sets HireRight apart from other background check providers is its Service Level Agreement (SLA), which outlines the company`s commitment to providing timely, accurate, and compliant screening services.
What is HireRight`s Service Level Agreement?
HireRight`s Service Level Agreement guarantees that the company will perform background checks within a certain timeframe and that the data provided by the company will be accurate and compliant with all applicable laws and regulations. The SLA also outlines the company`s commitment to resolving any issues or concerns that arise during the screening process promptly.
Why is the Service Level Agreement important?
The Service Level Agreement is important because it provides a clear understanding of what HireRight promises to deliver to its customers. By outlining specific timelines for completing background checks, the SLA helps employers plan their hiring process and ensure that they receive the information they need to make informed decisions about candidates.
The SLA also provides a level of accountability for HireRight. If the company fails to meet its commitments under the SLA, it can be held accountable and may be required to provide compensation to affected customers. This provides a strong incentive for the company to deliver high-quality screening services and to resolve any issues promptly.
What does the Service Level Agreement include?
HireRight`s Service Level Agreement includes specific commitments related to turnaround times, accuracy, and compliance. For example, the company promises to complete most background checks within two business days and to provide accurate and up-to-date information about candidates` criminal histories, employment histories, and other relevant information.
The SLA also includes commitments related to compliance with local, state, and federal laws and regulations, including the Fair Credit Reporting Act (FCRA) and the Equal Employment Opportunity Commission (EEOC). HireRight promises to provide screening services that comply with all applicable laws and to maintain strict data security and privacy protocols to protect sensitive candidate information.
In addition, the SLA includes commitments related to customer service and support. HireRight promises to provide timely and professional support to all customers and to resolve any issues or concerns that arise during the screening process promptly.
Conclusion
HireRight`s Service Level Agreement is an important part of the company`s commitment to delivering high-quality background screening services. By providing clear and specific commitments related to turnaround times, accuracy, and compliance, the SLA helps employers make informed hiring decisions while also holding HireRight accountable for delivering on its promises. If you`re considering using HireRight or another background screening company, be sure to review the Service Level Agreement carefully to ensure that you understand the company`s commitments and expectations.